The Betting Gaming and Lotteries Commission is responsible for the regulation and control of all sectors within the Jamaican Gaming Industry: the betting sector, the gaming sector, prize promotions and the conduct of lotteries. We also facilitate and enable the development of businesses in the Gaming Industry and protect the general public from any unscrupulous entities operating gaming activities in the island. We are dedicated to providing a high standard of service to all members of the BGLC Community, its stakeholders and the general public. The purpose of this Charter is to describe the service experience that can be expected in dealing with the BGLC and its staff. This Customer Service Charter outlines your rights and responsibilities and the steps that you can take if our service standards are not met. It also sets out our feedback process, so that you can tell us how well we are performing and how we can improve our service to you.

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